FAQ | Southernality

HOW CAN I CONTACT SOUTHERNALITY?

WHEN SHOULD I EXPECT TO RECEIVE MY ORDER?

Please allow 3-5 business days for your order to be processed before being shipped.

WHAT SHIPPING CARRIERS DO YOU USE?

We use UPS and USPS address based shipping.

WHERE DO YOU SHIP INTERNATIONALLY & ARE THERE INTERNATIONAL SHIPPING FEES?

We ship throughout the US and to Canada International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.

We do not take responsibility for customs fees.

HOW CAN I CHANGE MY ORDER AFTER IT'S BEEN PLACED?

Our turnaround time on packages is so fast, changing or cancelling an order after it's been placed can be tricky and not always available Email info@southernality.com IMMEDIATELY if there is an issue with your order.

WHAT IS YOUR RETURN POLICY?

All sales are final. It would be unsafe to accept coffee returns so we keep the no refund policy across the board, thanks for understanding.

MY ORDER NEVER ARRIVED?

Reach out and let us know, we can handle that for you right away.

Check your shipping confirmation and check that you had entered the correct address.

I RECEIVED A DAMAGED ITEM?

The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week's time!

ARE SOUTHERNALITY COFFEES ORGANIC OR FAIR TRADE?

We partner with small batch, responsible sourced independent roasters and we carefully screen them not just for their bean sourcing practices but for their overall attention to quality in the finished product. In the coffee industry, both organic and fair trade certifications are often associated, ironically, with factory-farmed and processed coffee.

CAN I CANCEL MY SUBSCRIPTION?

Absolutely, simply log into your account and edit or cancel your subscription.

HOW DO I STORE MY COFFEE?

Southernality's resealable bags is the perfect protection from humidity! We also recommend storing the coffee bag in a cool dry place.